Effective Date: 10 October 2024

Welcome to Freeway Market. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our site or making any purchases.

Disclaimer

We work hard to keep our product information accurate, including ingredients, nutrition facts, and product descriptions. However, since manufacturers occasionally update their formulas and packaging, we recommend always double-checking the label on your physical product – especially if you have food allergies or special dietary needs. Your safety is important to us, so please don’t rely solely on our website. When in doubt, the product packaging itself will always have the most current and reliable information. Our site’s information should be used as a guide, not a substitute for the product’s label.

1. General Information

These Terms and Conditions govern your use of Freeway Market’s website, any related services, and the purchase of products through our online store. By accessing or using any part of the website, you agree to be bound by these Terms.

If you do not agree to all the terms and conditions outlined here, you may not access the website or use any services.

2. Eligibility

To use this website or place an order, you must:

Be at least 18 years of age, or have the consent of a legal guardian.
Provide accurate and complete information when registering an account or placing an order.
Agree to comply with all applicable laws and regulations regarding your use of the website and any transactions made through it.
Responsibility for Orders: You are legally responsible for paying for any orders that you submit through our website.

3. Product Information

We strive to ensure that the products listed on our website are described accurately and reflect current availability. However, please note the following:

Generic Images: Some products, particularly grocery items, may use generic images that are representative of the product type but not necessarily the exact item.
Fresh Produce and Bulk Items: For products sold by weight, such as fresh produce or bulk items (e.g., nuts), the price displayed during checkout is an estimate. The final price will be calculated based on the actual weight at the time your order is prepared and may be adjusted accordingly. You will be notified of any pricing adjustments before payment is finalized.

We reserve the right to modify or discontinue any product at any time without notice.

4. Pricing and Payments

a. Pricing

All prices listed on our website are in Canadian dollars unless otherwise noted. Prices for fresh produce and bulk items are calculated based on weight, and the final price will be adjusted after your order is placed.

We reserve the right to change prices at any time, but such changes will not affect orders that have already been placed and confirmed.

b. Payment Methods

We accept the following payment methods:

Credit/Debit Cards (via secure online payment gateway)
Electronic Transfers (e.g., Interac e-Transfer)
Cash on delivery (where applicable)

By providing payment information, you represent that you have the legal right to use the selected payment method. All payments are subject to validation and authorization by your payment provider.

5. Shipping and Delivery

We aim to process and deliver orders promptly within the available shipping areas. Delivery times may vary depending on your location.

a. Delivery Process and Responsibility

Orders will be delivered to the address you provide and left at your doorstep or a designated drop-off point. Once the order has been delivered, the responsibility for the safety and condition of the order lies with you, the purchaser. We are not liable for any loss, theft, or spoilage that may occur after the order has been delivered, including but not limited to perishable items.

b. Purchaser’s Responsibility for Perishable Items

If your order contains perishable items, you are responsible for ensuring that adequate provisions are made to maintain the quality of these items upon delivery. You must provide a suitable container to protect against spoilage, contamination, or exposure to pests, such as an insulated, covered container with ice packs or similar materials to maintain the appropriate temperature.

Recommendation: To ensure your order is properly identified, we recommend labeling the container with your address. This will help our delivery team place the items in the correct container and avoid any confusion.

We will not be responsible for any deterioration, contamination, or spoilage caused by:

Delays in retrieving the order from the delivery location.
Failure to provide an adequate storage medium.
External factors such as weather, pests, or any other environmental conditions.

c. Shipping Fees

Shipping costs are calculated at checkout and depend on the shipping destination and the selected shipping method.

6. Order Cancellations, Returns, and Refunds

a. Order Cancellations

You may cancel your order before it is shipped. Once the order has been shipped, you will need to follow our returns process.

b. Returns

If you are not satisfied with your purchase, you may return eligible items within 14 days of receiving them. The items must be in their original condition, unused, and with all packaging intact. Certain products, such as perishables or bulk items, are exempt from returns.

c. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method. Please allow 7-10 business days for the funds to be reflected in your account.

7. User Accounts

You may need to create an account to access certain features of our website or place an order. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Freeway Market or its content suppliers and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content from this website without prior written permission from Freeway Market.

9. Limitation of Liability

Freeway Market is not liable for any direct, indirect, incidental, or consequential damages that arise from:

Your use or inability to use our website or services.
Any inaccuracies or omissions in product information.
Unauthorized access to or use of our servers and personal information.
Any bugs, viruses, or other harmful code that may be transmitted through our website.

10. Force Majeure

We are not responsible for any delay or failure to fulfill any orders or obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, labor strikes, shortages, transportation interruptions, or government actions.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will include the effective date. By continuing to use our website and services after any modifications, you agree to the updated Terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Edmonton, Alberta, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts located in Edmonton, Alberta.

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Email: contact@freewaymarket.ca
Phone: 780-301-0599

By using our website and placing an order, you agree to abide by these Terms and Conditions.