Effective Date: 10 October 2024
At Freeway Market, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our online store, whether you make payments online, through electronic transfers, or choose to pay with cash.
1. Information We Collect
When you use our services, we may collect the following types of information:
a. Personal Information
- When you create an account: Name, email address, billing/shipping address, phone number, and account login details.
- When you make a purchase: Payment details (credit card number, expiration date, CVV, etc.), billing and shipping information.
- When paying via electronic transfer or cash: Name, contact details, and address (for order confirmation and delivery purposes).
b. Automatically Collected Information
- Cookies and tracking technologies: We use cookies, web beacons, and similar tracking technologies to enhance your shopping experience.
- Device information: IP address, browser type, operating system, and device details.
c. Order Details
- Purchase history, product preferences, and related transactional data.
2. How We Use Your Information
We use the information collected from you for the following purposes:
- Order processing: To fulfill your purchases, process payments, and deliver products.
- Customer support: To respond to your inquiries and provide support.
- Personalization: To customize your shopping experience and provide tailored product recommendations.
- Marketing and promotions: To send you updates on promotions, special offers, or newsletters (with your consent).
- Compliance: To comply with legal obligations, such as tax and accounting regulations.
3. Payment Information
We offer multiple payment methods, including online payments, electronic transfers, and cash on delivery.
- Online Payments: When paying via credit card or other online methods, your payment information is processed securely by a third-party payment processor (e.g., Stripe, PayPal) and is not stored on our servers.
- Electronic Transfers: If you choose to pay via electronic transfer (e.g., Interac e-Transfer, bank transfer), we collect the necessary details (such as your name and email) to process and confirm the payment. Your bank details are not stored on our servers.
- Cash Payments: If you choose to pay with cash upon delivery, we only collect basic order and delivery information required to fulfill the transaction.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following ways:
- Service providers: With third-party companies that assist in processing payments, shipping orders, or providing customer support.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Your Choices and Rights
You have the right to:
- Access and update your information: You can view and modify your personal details in your account settings.
- Opt out of marketing communications: You can unsubscribe from promotional emails by following the unsubscribe link in the email.
- Request deletion: You can request the deletion of your personal information, subject to certain legal obligations.
6. Data Security
We take data security seriously and use industry-standard encryption protocols to protect your personal information during transmission. We also implement appropriate security measures to safeguard against unauthorized access or disclosure.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your shopping experience. You can adjust your browser settings to refuse cookies, though this may affect certain functionalities of our online store.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated version will include the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: contact@freewaymarket.ca
- Phone: 780-301-0599
This Privacy Policy aims to provide transparency about how we handle your personal information and ensure that you feel confident using our services.